FREQUENTLY ASKED QUESTIONS
Our product pictures are all real shots without filters and taken by professional photographers under natural light to restore the original appearance of the product to the greatest extent. However, due to the shooting angle or equipment parameters, local details (such as reflections, shadows) may be slightly different from the actual product. The actual product received shall prevail.
If you want to understand the product more intuitively, you can refer to the multi-angle view or video display on the product details page. You are also welcome to consult customer service at any time to get more detailed pictures!
You can log in to our official website first. There will usually be a "Login" button on the homepage. After entering your account and password, find the "My Orders" or "Order Management" option in the personal center and click it to view the order information.
Yes. We will continue to monitor the inventory of out-of-stock products and replenish them in time according to the supplier's supply rhythm. Suggestions:
Follow the product page: If the product supports "arrival notification", you can click to subscribe, and you will be notified as soon as it is restocked;
Contact customer service for consultation: If you need to know the specific restocking time, you can contact our customer service staff at any time, and we will check the latest progress for you.
1. **Domestic Address**
- Generally supports all provinces, autonomous regions, municipalities directly under the Central Government, and Hong Kong, Macao, and Taiwan in mainland China (some merchants/platforms may set separate shipping rates or policies for Hong Kong, Macao, and Taiwan).
- Specifically includes: cities, towns, rural areas, and other mailable addresses (make sure the address is detailed and accurate, such as No. XX, XX Road, XX District/County, XX City, XX Province).
2. **International Address**
- If cross-border delivery is supported, you need to confirm whether your target country/region (such as the United States, Europe, Southeast Asia, etc.) is covered.
- Note: International shipping may involve additional requirements such as tariffs, customs clearance, and logistics timeliness. It is recommended to consult customer service in advance for confirmation.
**Second, Special Restrictions**
- Embargoed/Restricted Areas**: Some products may not be shipped to specific areas (such as sensitive countries, war zones, remote islands, etc.) due to laws and regulations, transportation safety, etc. The specific details shall be subject to the merchant's public announcement.
